Gaya APA
Diana, F, T, A.
(2007).
Total quality management (TQM)
(
5)
.
Yogyakarta:
ANDI.
Gaya MLA
Diana, Fandy, Tjiptono,, Anastasia.
"Total quality management (TQM)".
5
Yogyakarta:
ANDI,
2007.
Text.