Gaya APA
Chandra, F, T, G.
(2005).
Service, quality & satisfaction
(
1)
.
Yogyakarta:
ANDI.
Gaya MLA
Chandra, Fandy, Tjiptono,, Gregorius.
"Service, quality & satisfaction".
1
Yogyakarta:
ANDI,
2005.
Text.