Gaya APA
Tjiptono, F.
(2007).
Prinsip-prinsip total quality service (TQS)
(
5)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-prinsip total quality service (TQS)".
5
Yogyakarta:
ANDI,
2007.
Text.